General conditionssales lists
ARTICLE 1: OBJECT
These conditions of sale aim to define the contractual relations between LES DIAMANTS DI LUME and the buyer and the conditions applicable to any purchases made via the website www.diamantsdilume.com. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, of which the buyer acknowledges having read prior to ordering. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.diamantsdilume.com is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity allowing it to commit to these general conditions of sale.
The company LES DIAMANTS DI LUME retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.
ARTICLE 2. PRODUCTS
The products offered are those which appear on the site www.diamantsdilume.com, while stocks last. The company LES DIAMANTS DI LUME reserves the right to modify the assortment of products at any time. Each product is presented on the website in the form of a description listing its main technical characteristics.
The company LES DIAMANTS DI LUME has done its best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
The Company reserves the right to limit the quantities of any product or service we offer. All product descriptions and product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to stop offering a product at any time. Any offer for a service or product made on this site is void where prohibited by law.
We do not warrant that the quality of any products, services, or other merchandise obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.
The sale of the products presented on the site www.diamantsdilume.com is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.
ARTICLE 3. PRICES
The prices appearing on the product sheets in the internet catalog are prices in Euros (€) all taxes included (TTC). The company LES DIAMANTS DI LUME reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.
Likewise, if one or more taxes or contributions, particularly environmental, were to be created or modified, upwards or downwards, this change may be reflected in the selling price of the items present on the site.and sales documents.
The prices indicated on the site may be modified downwards or upwards without notice.
In the event of out of stock of one or all of the products in the order: our commitment on the price is firm and we will provide you, in this case, with the missing item(s) of equivalent or superior quality while respecting the expected price. .
ARTICLE 4. ORDER AND PAYMENT TERMS
Before any order, the buyer must create an account on the site www.diamantsdilume.com The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information.
Any order constitutes acceptance of the prices and description of the products available for sale.
Prices are likely to vary all year round depending on the period, depending on the cost of raw materials, depending on the wishes of the brands who give us authority to distribute their item.
The company LES DIAMANTS DI LUME offers the buyer the opportunity to order and pay for their products in several stages, with 2 payment options to choose from:
– Secure payment by Paypal or credit card: the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the payment method of their choice. The next step asks them to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites them to validate their order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the secure interface in order to securely enter their Paypal account or personal credit card details. If payment is accepted, the order is recorded and the contract is definitively formed. Payment by Paypal account or credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the card payment, the sums paid will then be re-credited or returned. The liability of the bank card holder is not incurred if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the card holder must contest, in writing, the debit with their bank, within 70 days following the transaction, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the holder. No costs for returning the sums may be charged to the holder.
Confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company LES DIAMANTS DI LUME will send him by e-mail confirmation of the registration of his order.
If the buyer wishes to contact the company LES DIAMANTS DI LUME he can do so either by post to the following address: 19 Rue Guy Môquet 59420 Mouvaux; either by email to the following address: diamondsdilume@gmail.com, or by telephone at 0677894472.
ARTICLE 5. RESERVATION OF OWNERSHIP
The company LES DIAMANTS DI LUME retains full and complete ownership of the products sold until receipt of the price, in principal, fees and taxes included.
ARTICLE 6. WITHDRAWAL
Under article L 221.18 of the Consumer Code, the buyer has a period of fourteen working days from delivery of their order to exercise their right of withdrawal and thus return the product to the seller for a have without penalty, with the exception of return costs.
However, our site mentions a period of 30 days, this period is therefore increased from 14 days to 30 calendar days.
The customer's request for withdrawal must be made within 30 days from the date of receipt or collection of the package, any return not made within 30 days after receipt of the order, unless agreed in writing by our customer service, will be refused, outside the end of year period when we may extend this period by expressly specifying this on our site.
ARTICLE 7. DELIVERY
Taking into account the value of the goods transported, the contracts and insurance which bind us to our transport partners, the seller reserves the right to send all orders directly to the post office, motivated by reasons of security, insurance, deliveries or compliance with a delivery deadline. In this case, an email is sent to the address of the customer account who placed the order to inform them of this.
The products are delivered to the address indicated by the consumer on the order form.
The customer must check the accuracy of the information he provides when entering his delivery address. Our company cannot be held responsible for possible entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipping the order will be entirely the responsibility of the customer to the post office closest to their home or to the one indicated by the customer if they want a specific post office.
Our company cannot be held responsible for delivery delays due to errors or disruptions attributable to carriers (total or partial strike in particular of postal services and means of transport and/or communications, pandemic crisis, weather conditions making it difficult to delivery of packages, place of destination during war, or case of force majeure).
In the event of missing or non-compliant products, you must inform us of the problem within 48 working hours of receipt of your package. After this period we reserve the right to refuse any request.
In the event that the products delivered do not conform to the technical characteristics indicated on the site, the seller undertakes to send a return slip at his own expense in order to recover the package. Once the package has been received, the seller undertakes to send the products from the customer's initial order at his own expense.
The customer will be notified by email of the delivery of their package to the carrier with a link to follow its delivery. In the event of a delivery delay of more than five days from the date we indicated to you in the shipping email, we suggest the customer follow the delivery link, check with the carrier that the package is not is not in a situation of damage and if necessary to notify us of this delay by calling us by telephone or by contacting us via ourContact form.
If the customer does not collect the package from a relay point, the company cannot be held responsible for the delay in returning it to the sender and will only be able to process the consequences of this return upon receipt of the unclaimed package.
1) Our shipping partners
La Poste is our historical partner, we have chosen the “Colissimo” service to ensure the shipping of your orders throughout France, where certain private carriers are not able to deliver to you, whether at home or in relay merchant or for optimum security in a post office.
You can also choose express shipping by Chronopost home or relay point.
You finally have the opportunity to choose Mondial Relay and its vast network of Parcel relays.
2) Deadlines
We draw your attention to the fact that the pre-shipment times indicated on the site (depending on each product) are added to the delivery times which correspond to the carrier's support. Delivery times are counted in working days for France from Monday to Friday. Please take into account national holidays which may vary depending on the year. Deadlines are given for information only and should therefore not be considered as final deadlines.
The estimated shipping date is visible in the customer's account in the "order history" area then in "Shipping date initially announced".
Exceeding these deadlines does not give rise to any obligation for financial compensation from the seller to the customer. Commercial gestures remain at the discretion of the seller.
3) Delivery rates
Will be free for France.
4) Transfer of ownership
Article L 216-2 of the Consumer Code: “All risk of loss or damage to the goods is transferred to the consumer at the moment when the latter or a third party designated by them takes physical possession of these goods.”
The customer becomes responsible for the products received once he has accepted delivery of the package without making a duly qualified reservation regarding its packaging.
Reservations expressed to the carrier such as "the packaging of the package is damaged", "the guarantee strips are not present on the boxes", "the guarantee strips have been cut on one side of the box", "the pouch and its anti-fraud adhesive have been opened and repackaged with a third-party adhesive strip", "the weight of the package is abnormal compared to what should be there" etc. imply an immediate refusal of the package on the part of the customer and a return to the sender.
For the sake of form and if the customer has the possibility, we ask him in this case to take a photo, before returning the sender, of the damage(s) observed to support his reservations, which will allow us to address the carrier with more force. However, we remind you that the words "subject to unpacking" in no way cancel the transfer of ownership. It is therefore essential to refuse the package by specifying the reason for refusal on the delivery slip in READABLE PEN. The customer must also add his signature. You can therefore also take one or more photos of the damage to the package in order to send it as proof via ourContact form.
In the case of home delivery, if the package was left in your mailbox, to a neighbor or to a caretaker and unopened and you notice an anomaly: return it to an office at the latest the following working day postage for a Colissimo delivery to my home. For a Chronopost home delivery, you can do the same at the Chronopost sorting center where your home depends or you can contact their customer service by telephone on 09 69 391 391 (non-premium rate call, open Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 12 p.m.).
In accordance with article L.221-15 of the Consumer Code, we are not held responsible for the loss or deterioration of the package if the fault is attributable to the consumer, force majeure or the act of a third party .
The package must, according to our agreements signed with our carriers, be delivered in person, against signature, except in the event of a pandemic, where the carrier may waive this obligation exceptionally by clearly indicating it on the delivery note.
The package cannot be delivered to a third party outside the sales contract. If you wish to have it delivered to a military barracks, a healthcare establishment, a post office box, a hotel, a third party carrier for sending abroad (Article L216-3 of the Consumer Code), etc. We we will ask you for a written document attesting that you are informed of this contractual framework and that you accept responsibility for your package to be handed over to a third party to the contract not identified by a first and last name, previously indicated when entering your delivery details. You will thus lose any means of recourse against the seller in the event of loss or damage to the package.
In the event of a package received empty of any content or missing item, if you have not expressed reservations upon receipt of the package and in order to best resolve this delicate situation because the transfer of ownership of the good is acquired for the customer, we ask you to send us a copy of your identity document and to copy the example of a sworn statement below, including the legal reminder of the penalty provided for a false declaration on the honor and affix your handwritten signature.
"
Firstname name
Address
ZIP code
Phone number
E-mail address
Subject: sworn certificate of package indicated as delivered but empty of any contents
I, the undersigned [Madam, Mr. First name LAST NAME], certify on my honor that I have not received package number [indicate the tracking number of the carrier's package], containing [indicate the reference number(s) of the or of products purchased on our site] corresponding to [name the product(s), although the site of the carrier [name the carrier] indicates the package, according to their delivery tracking, as delivered without reservation or report of theft.
I acknowledge that a false declaration on my honor is punishable by law, according to article 441-7 of the Penal Code, by one year's imprisonment and a fine of €15,000.
Made to serve and assert what is right.
Done at [Place], on [date]
[Handwritten signature]
"
Once your identity document has been received and the certificate duly completed and signed, we will be able to open an investigation with our carrier (average time of 21 days before resolution) and file a complaint with the competent judicial authority, attaching your certificate on honor and identity document.
In the event that the investigation carried out with the carrier is closed in favor of the recipient.
The company undertakes to return the product within the deadlines indicated on our site, reimbursement of the order can only be offered in the context where the said product has been removed from our catalog and therefore can no longer be ordered from from the supplier. The product will be returned at our expense to the post office closest to the customer's home (or the post office of their choice if they have a preference).
5.Transport via our partner “Mondial Relay” and recourse in the event of a complaint
Mondial Relay will make every effort to deliver the packages within an average time of 3 working days from pick-up.e for delivery to Point Relais® in mainland France
Depending on the information recorded by the Customer, the recipient of the package will be notified of the arrival of their package by email and/or SMS.
If it is impossible to deliver the package to the destination Point Relais®, MONDIAL RELAY may deliver it to the nearest available Point Relais® and will notify the recipient.
Packages are available at Point Relais® for 8 days.
The Customer can send a complaint relating to the delivery of the package via:
The Mondial Relay contact form
Or
Sending a letter to the following address:
MONDIAL RELAY
Customer Relations Department
1 avenue de l’Horizon
59650 Villeneuve d’Ascq
The complaint must be sent specifying the number of the package concerned.
The Customer is advised to report within fifteen (15) calendar days following receipt of the package by Mondial Relay.
Mondial Relay reserves the right to verify the identity of the person and ask to specify the contents of the package.
No complaints regarding:
Damage (damaged package, empty, etc.) cannot be taken into account after a period of two (2) calendar days following the delivery notice mentioned by Mondial Relay's centralized computer system, and subject to the Customer's provide all supporting documents and/or photos proving the damage
A delivery dispute (loss of package) cannot be taken into account after a period of three (3) calendar days following the delivery notice mentioned by Mondial Relay's centralized computer system.
Art L.216.1 The professional delivers the good or provides the service on the date or within the period indicated to the consumer, in accordance with 3° of article L. 111-1, unless the parties have agreed otherwise.
In the absence of indication or agreement as to the date of delivery or execution, the professional delivers the goods or performs the service without undue delay and no later than thirty days after the conclusion of the contract.
Delivery means the transfer to the consumer of physical possession or control of the good.
ARTICLE 8. GUARANTEE
8.1 COMPLIANCE:
All products supplied by the seller benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the seller who will take it back, exchange it or reimburse it.In particular, jewelry products, therefore designed and assembled by DIAMANTS DI LUME, are guaranteed for 3 years,The Customer benefits from a guarantee for the items allowing him to return items delivered defective in accordance with articles L 211-4 et seq. of the Consumer Code.
The guarantee explicitly covers the quality of the stones, according to their own certificate issued by a third party organization (IGI, HRD, GIA certificate from 0.50 Carat), the quality of the setting, and the general finish of the product but in no way the degradation of one or more of the elements constituting the product resulting from misuse or the intervention of an external third party.
Article L211-4 consumer code
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, washing or maintenance instructions.
Article L211-5 consumer code
To comply with the contract, the property must:
1º Be suitable for the use usually expected of similar goods and, where applicable:
Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a model;
Present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2º Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L211-12 consumer code
The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.
Article 1641 civil code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.
Article 1648 al 1st civil code
Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
8.2 HIDDEN DEFECTS:
The consumer can decide to implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the Civil Code and that, in this hypothesis, he can choose to cancel the sale or a reduction in the price of the item. sale.
ARTICLE 9. LIABILITY
The company LES DIAMANTS DI LUME has an obligation of result for all stages of order taking as well as for stages subsequent to the conclusion of the contract. Thus LES DIAMANTS DI LUME undertakes to describe with the greatest accuracy the products sold on the DIAMANTS website. DI LUME.
The company LES DIAMANTS DI LUME , in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.
Furthermore, the company LES DIAMANTS DI LUME cannot be held responsible for damage resulting from improper use of the purchased product.
ARTICLE 10. INTELLECTUAL PROPERTY
All elements of the site www.diamantsdilume.com are and remain the intellectual and exclusive property of the company LES DIAMANTS DI LUME. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site, whether in the form of a photo, logo, visual or text.
ARTICLE 11. PERSONAL DATA
The company LES DIAMANTS DI LUME undertakes to preserve the confidentiality of the information provided by the buyer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of law no. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can make the request at any time by email to the following address: diamondsdilume@gmail.com or directly on the website.
Customers' personal data is collected for the following purposes:
management of Orders and customer relations;
information from Customers relating to offers and commercial information linked to the brand;
strengthening and improving communication of the Website and the brand by sending, in particular, newsletters and special offers based on the Customer's preferences noted on the Site;
improving and personalizing the services offered to Customers; And
compliance with legal and regulatory obligations.
They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. Example: La Poste, Colissimo, Paypal
The Customer's personal data is only kept for the duration strictly necessary for the purposes previously stated.
ARTICLE 12. MEDIATION
The customer is informed by LES DIAMANTS DI LUME of the possibility of resorting, in the event of a dispute relating to these general conditions, to a conventional mediation procedure or any other alternative method of dispute resolution.
Under Article L. 612-1 of the Consumer Code: Any consumer has the right to have free recourse to a consumer mediator with a view to amicably resolving the dispute between them and a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation system.
The professional may set up his own consumer mediation system or offer the consumer the use of any other consumer mediator meeting the requirements of this title.
When there is a consumer mediator whose competence extends to all companies in a field of economic activity to which he relates, the professional always allows the consumer to use it.
The terms and conditions under which the mediation process is implemented are specified by decree of the Council of State.
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, you have the possibility of using the mediation service electronically: LET’S LIVE BETTER TOGETHERhttps://www.mediation-vivons-mieux-ensemble.fr/ or by post: LET’S LIVE BETTER TOGETHER 465 avenue de la liberation 54000 NANCY.
Also, if your purchase was made on our website, we hereby inform you that, in accordance with European Regulation No. 524/2013, you have the right to request resolution of your dispute on the platform dedicated to online resolution of consumer disputes accessible via the following email address: http://ec.europa.eu/consumers/odr/.
Article L. 616-1:
Any professional communicates to the consumer, according to the terms set by decree of the Council of State, the contact details of the competent mediator(s) to whom he reports.
The professional is also required to provide this same information to the consumer, if a dispute cannot be resolved in the context of a prior complaint lodged directly with its services.
Article R. 616-1:
In application of article L. 616-1, the professional communicates to the consumer the contact details of the consumer mediator(s) to whom he reports, by entering this information in a visible and legible manner on his website, on his general conditions of sale or service, on its purchase orders or, in the absence of such media, by any other appropriate means. It also mentions the website address of the mediator(s).
ARTICLE 13. RIGHT OF WITHDRAWAL-RETURNS-REFUND
The withdrawal period expires fourteen days after the day you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail). You can use the withdrawal form template but it is not obligatory.
For the withdrawal period to be respected, it is sufficient for you to send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
Return conditions
In order to be accepted upon withdrawal by our after-sales service, the product must be returned: intact (without signs of wear) and complete (i.e. in perfect resalable condition) in its original packaging. original, accompanied by any accessories (chain, bracelet, links, etc.), warranty card, certificate of authenticity. If elements are missing or the product contains irreversible traces of use, the customer will be notified by email, the return will be refused and returned to the sender, except in cases where repair is possible under a proposal of paid quote payable by the customer which he or she will be free to accept or not but which will determine the final action given to the customer's return.
The costs of returning the products are the responsibility of the customer who freely chooses the mode of transport in order to return his or her product(s) to LES DIAMANTS DI LUME. Depending on the mode of transport chosen, the customer is responsible for the methods of packaging and packaging of the products so that they can travel without risk of damage.
In the case of an obvious error on the part of LES DIAMANTS DI LUME, if the geographical area allows it, a free return voucher will be sent to the customer, otherwise a flat-rate reimbursement to contribute to the return costs may be offered to the customer if the costs are reasonable and consistent with the prices usually charged by a local carrier.
We ask our customers to prepare their return by going to their customer account in the "my orders" section then in "details" to complete your return of goods in order to speed up processing time and benefit from the best assistance with product returns in our offices.
To comply with French laws, precious materials must be sent by registered parcel with acknowledgment of receipt. We advise you according to your means to take care to insure your product by adhering to the insurance offered by the post office which corresponds to the value of your product. For clarification, however, we do not recommend choosing a declared value return because our teams are not insured to collect your packages from the post office. During a product return made by a customer by their own means in the event of loss of the package by the carrier, receipt of an empty package or receipt of another product in the returned package, we cannot be held responsible responsible, the transfer of ownership being vitiated by the absence of the package, the absence of the product in the package or the wrong product returned in the package.
You must return or return the goods to LES DIAMANTS DI LUME 19 rue Guy Môquet 59420 Mouvaux without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. .
Your liability is only incurred with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.
Withdrawal form template
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To the attention of LES DIAMANTS DI LUME - 19 rue Guy Môquet 59420 Mouvaux
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I ... U.S (1) notify you/let's notify you (1)hereby my/our (1) withdrawal from the contract relating to the sale of the property(1)/for the provision of services (1) below
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Name of consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s)
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Date
Refund
Concerning reimbursements, our site is subject to article L. 221 -24 of the Consumer Code.
The customer who renounces his purchase, thus asserting his right of withdrawal in order to request a credit or a refund must send a request letter by registered mail to the company's headquarters or via ourContact form. This request must be authorized by the company which will confirm in writing the confirmation of the request. The refund must then be made within 14 days of confirmation from our customer service.
In the event of a return of one or more products, after receipt of the goods and within a period allowing precise assessment of the returned product, the customer account will be credited with the initial amount of the item(s) returned. The refund period will be 14 days from the moment our after-sales service confirms to the customer the return of the product(s), confirmation which will be sent to you by email. The money available can be repaid or used as a credit, in part or in addition to the price.
All items are subject to exchange, credit or refund with the exception of those marked otherwise in the product description. Generally speaking, "goods made according to the consumer's specifications or clearly personalized" do not benefit from this right according to article L. 221-28 (e.g. a name necklace, an engraving on a watch). On the other hand, unlike article L 221-28, we can reimburse you for personalized items, which do not bear any contrary mention in their description (example engraved wedding ring) by deducting according to estimate the costs requiring this depersonalization. Returned non-personalized items must be in perfect condition in order to be put back into stock, if they are damaged, we may refuse to cover the return or submit a restoration fee if possible.
Below are the modifications that do not allow us to take back the product free of charge (excluding products unsuitable for resale):
Resize => The sizing request implies that the customer fully accepts the product. The customer therefore indicates by this approach that he definitively accepts the sale.
Engraving (name, date, others…) => If recovery is possible this will be done under quotation.
Loss, degradation of a stone => If recovery is possible this will be done under quotation.
Other customizations =>if recovery is possible this will be done under quote.
Shock or scratch => if recovery is possible this will be done under quote - minimum €30 incl. tax
Custom products => If recovery is possible this will be done under quotation.
Reimbursements are made via the payment method used by the customer during their purchase, except for payments by check which can be reimbursed by bank transfer, for the convenience of the customer, a RIB will then be requested from the customer.
If the customer has changed bank account or their purchase is no longer refundable via the payment method used, the company will decide on the method of reimbursement by check or transfer.
Article 15 - Invoices
Each order delivered is linked to a date and a number which gives rise to invoicing. We systematically send you an electronic invoice to the email address of the account with which you placed the order.
On request we will send you a duplicate of your invoice by post.
Section 16 – Archivege Proof
The company LES DIAMANTS DI LUME will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized records of the company LES DIAMANTS DI LUME will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.